Error Reporting and Enquiries
8.1 Should you wish to report any error or make any queries or complaints in relation to the Electronic Channels and the Banking Services, you may write in to, email or call CIMB Bank at the following address and contact number:
CIMB Bank Berhad (1349-P)
ADDRESS: 50 Raffles Place #09-01 Singapore Land Tower Singapore 048623
TEL: +65 6333 7777
All telephone calls made to the above telephone number shall be logged by CIMB Bank. Further CIMB Bank shall not be liable for any loss whatsoever, which you may suffer as a result of such invalidation. Select your Own CIMB Bank Singapore Account from the 'To' dropdown list. The 'Purpose of Payment' declaration is a compulsory Bank Negara Malaysia requirement. Early account closure fee. (d) By display at CIMB Bank's premises, including those of its branches. For the avoidance of doubt, CIMB Bank may levy a charge upon you for doing so. 12.7 CIMB Bank may suspend, add, withdraw, or change the frequency and manner of use of the Electronic Channels, the Banking Services, transaction limits, operating hours, types of facilities and services available through the Electronic Channels. *Note: Please ensure that you select the closest 'Purpose of Payment' according to the intention of your transfer. 8.7 You shall co-operate and assist CIMB Bank in the conduct of its investigations. Apply now! If you close any Account pertaining to any Transfers or Payments any unprocessed Transfers or Payments scheduled from that Account or to be paid into that Account will also be cancelled on the day that Account is closed. 4.3 CIMB Bank may specify limits on the number of transactions you may make using CIMB Bank's Transfer and Payment services and the amounts to be so transferred or paid under the same. 8.8 Upon the completion of an investigation, CIMB Bank shall make reasonable endeavours to correct any error and to make the necessary adjustments to your Accounts and notify you of the adjustments made pursuant thereto. From 1 January 2012 onwards, in accordance to the MAS notice on the "Sale of Investment Products", all broking firms are required to conduct Customer Knowledge Assessment on clients trading in unlisted Specified Investment Products such as CFDs. When will the scheduled transactions for fund transfers to CIMB Bank Singapore accounts be processed? "Internet Banking Password" means the password assigned to you or selected by you for your access to CIMB Clicks and the Banking Services as may be changed by you from time to time. 4.8 Upon carrying out any instruction CIMB Bank shall debit your Account for all charges, fees or other sums payable to CIMB Bank or its agents. Enjoy banking convenience with a wide range of savings accounts that suit your daily banking needs. Start your financial journey with CIMB savings account. 12.6 Upon termination of your Accounts and/or access to and use of the Electronic Channels and/or the Banking Services or any part thereof you shall not use or attempt to use, as appropriate, the Internet e-Pin, CIMB Clicks User ID, Internet Banking Password, One Time Passwords, PIN, Card and any other information related to the security of your access to and use of the Electronic Channels and the Banking Services. 13.2 Your obligation to indemnify CIMB Bank shall survive the termination of your Accounts and/or access to and use of the Electronic Channels and/or the Banking Services or any part thereof. For new CIMB Clicks Internet Banking users, you are automatically signed up for CIMB Clicks Internet Banking with this application. You will be required to make an Account Linking Request through CIMB Clicks. Beware of COVID-19 scams. Unless otherwise stipulated, all out of pocket expenses including cost of postage, telecommunication, transportation, correspondences, goods & services tax or agent’s charges are for customers’ account. Any unprocessed Transfers or Payments will be cancelled on the Business day your cancellation request is processed. 12.4 Upon termination of your Deposit Account CIMB Bank shall remain entitled to debit your Deposit Account for overdraft charges as well as Retail Purchasing transactions that are carried out before or after the termination of your Deposit Account. 8.6 If CIMB Bank requires more time to conduct its investigation, CIMB Bank shall extend the period stated in Clause 8.5 to such reasonable period as it deems necessary which shall as far as reasonably possible not exceed 30 days from the date of receipt of such report, query or complaint or where a written report, query or complaint is requested by CIMB Bank, within 30 days of receipt of such written report, query or complaint. Login to CIMB Clicks Singapore ... CIMB Clicks Internet Banking service is unavailable every Sunday between 1.00am to 5.00am. 24.4 Some or all of the Electronic Channels and the Banking Services may be shut down for a period of time each day for maintenance purposes and for such period of time you will not be able to access these Electronic Channels and the Banking Services. Open an account today with CIMB. Within 3 days, you will be able to view your account. Where no such notice is received by CIMB Bank within the said 14 days, such statement, confirmation and advice shall as against you be deemed as true, correct and accurate and shall be conclusive evidence of the matters stated therein. Discover CIMB Bank Singapore's extensive suite of banking solutions from deposits, credit cards, personal loans, mortgages, investments to insurance and more - … 26. 9.6 CIMB Bank is not liable in any way should you be unable to access CIMB Clicks or any part thereof, the rejection of your transactions, or the incorrect processing of your transactions as a result of your failure to maintain your account with the Network Service Provider or your failure to obtain or use the necessary internet browser and/or other hardware and/or software including but not limited to any failure to upgrade the relevant internet browser and/or hardware and/or software or to use the new and recent versions of the same as may be required by CIMB Bank. The change shall take effect from any date that CIMB Bank may determine. 2.11 You shall acknowledge receipt of your Security Information and/or Card whenever requested to do so by CIMB Bank and failure to provide timely acknowledgement in the form required by CIMB Bank may prevent your access to and use of or continued access to and use of the Electronic Channels and the Banking Services. Drop us an email and we'll get back to you. You are required to keep the Card in a safe place, free from any magnetic source or excessive heat and you are also to ensure that the Card is not bent or defaced which can cause the Card to be damaged. "Payee Corporations" means the corporations and billing organizations approved by CIMB Bank to which Payment can be made as may be added and varied from time to time and displayed under 'Payee List' on CIMB Clicks. 12. 3. 3. CIMB Clicks is an Internet Banking portal that is accessible via the website (www.cimbclicks.com.sg) or on mobile (via CIMB Clicks Singapore app on iPhone or Android) by all CIMB Bank Singapore’s retail banking customers who possess a Singapore-Dollar Current Account or Savings Account. If I have maximised the limit on my OCBC 360 account and have chosen to open a CIMB Fastsaver account, should I be doing transfers of the salary credited to the CIMB account monthly? Should you not accept any fees or charges, you shall cease to use the Banking Service to which such fees or charges relate. If such request can be carried out and if there is sufficient time to do so CIMB Bank may at its sole discretion, cancel, revoke, reverse or amend an earlier instruction if your request to cancel, revoke, reverse or amend the same is received and effected before the earlier instruction is executed. 25.2 If any provision of this Agreement is held to be illegal, invalid or unenforceable under present or future laws, such provision shall be fully severable and this Agreement shall be construed and enforced as if such illegal, invalid or unenforceable provision had never comprised a part hereof and the remaining provisions shall remain in full force and effect and shall not be affected by the illegal, invalid or unenforceable provision or by its severance herefrom. 2.15 CIMB Bank has the right to invalidate your Security Information and/or Card at any time and without prior notice and without being obliged to provide any reason for such invalidation or to respond to any request for information from you. 20. Key in the rest of the details and select 'Purpose of Payment'. 24.7 You shall not use the Electronic Channels and the Banking Services for withdrawal or transfer of funds unless there are sufficient funds in your Accounts for such purpose. The one-stop solution with comprehensive investment options including Bonds, CFDs, ETFs, Futures, FX, Global Equities, Robo-advisor and Equity Financing Services. 5.3 You shall furnish CIMB Bank with complete, accurate and timely data, information and instructions in relation to or in connection with any transactions made through the Electronic Channels. 2.7 Notwithstanding anything contained herein and for the avoidance of doubt, where the unauthorised use of the Security Information and/or Card is due to your actions, fraud, disclosure, abuse or misuse, which are deliberate or careless, you shall be liable for such use even if a notification is made pursuant to Clause 2.4. CIMB Bank may debit the overdraft charge to your Deposit Account monthly or at such other intervals as CIMB Bank may determine. Follow the on screen instructions to activate your Security Device. Such monies set aside or held is only an estimate of the actual costs involved in the transaction and may not be identical to the actual costs involved in the transaction. Trade with the support of award-winning research now. For non-account holder, payment in foreign currency is subject to Bank’s approval. 2.4 If you discover or have reasonable grounds to believe that the Security Information and/or Card has been lost, stolen, compromised in any way; and/or if you have received any statement, data or information which indicates that an unauthorised transaction has taken place or is otherwise not intended for you; and/or if any other event occurs which would, under the terms of this Agreement, allow CIMB Bank to suspend or cancel your use of Electronic Channels and Banking Services, you shall immediately notify CIMB Bank by calling +65 6333 7777 and as specified in Clause 8.1. The browser (or version) that you are currently using will not allow you to fully experience our website. 12.3 You may terminate your Accounts and/or your access to and use of the Electronic Channels and/or the Banking Services or any part thereof at any time by giving at least 14 days' prior written notice to CIMB Bank. Such additional services do not form part of CIMB Bank's legal relationship with you and CIMB Bank may withdraw or change these services at any time without notice to you. 4.14 CIMB Bank shall not be liable for any error or omission in making a Payment or Transfer pursuant to a Standing Instruction. 3.6 If CIMB Bank decides to act upon and/or carry out any instructions or is otherwise under an obligation to act upon and/or carry out any instructions, CIMB Bank shall be allowed such amount of time to act upon and implement any instructions as may be reasonable having regards to the systems and operations of CIMB Bank and any other circumstances then prevailing and accordingly CIMB Bank shall not be responsible or liable for any loss arising from any delay on the part of CIMB Bank in acting upon and/or carrying out any such instructions. Unlike other bonus saver accounts in Singapore, the CIMB FastSaver account does not required you to fulfill a range of criteria to be eligible for bonus interest rates. 16.2 Where any set off or consolidation undertaken by CIMB Bank involves the conversion of one currency to another, CIMB Bank shall make the necessary conversion at CIMB Bank's prevailing currency exchange. New cards issued are subject to a charge based on the prevailing card replacement fees. Be cautious of SMS scams targeting bank customers. General Lien
In addition and without prejudice to any right which CIMB Bank may have under law or otherwise, all funds, instruments and other property belonging to you in the possession or control of CIMB Bank shall be subject to a general lien in favour of CIMB Bank in respect of all sums or other liabilities now or at any time hereafter due, owing or incurred by you to CIMB Bank on the Accounts or on any of the Banking Services, or otherwise in any manner whatsoever, in any currency, whether actual or contingent, joint or several and CIMB Bank may apply the proceeds thereof in settlement of those sums and liabilities. I requested to link my CIMB Bank Singapore account but was rejected. CIMB Bank will issue a new Card to replace a damaged Card upon request. Login to CIMB Clicks Internet Banking via www.cimbclicks.com.sg using your existing SMS-OTP or OTP-Token. (t) Any damage to or loss or inability to retrieve any data or information that may be stored in your Card or any microchip or circuit or device in your Card. You can continue to use these funds for transactions with us. Upon completion, please email the form to us at email@example.com, and mail in the original copy to the address indicated on the form. Enjoy banking convenience with a wide range of savings accounts that suit your daily banking needs. for account balances from S$75,000 - S$100,000 CIMB FastSaver is a fuss-free savings account which doesn't need you to credit your salary, spend any amount with credit cards, or even buy any insurance or investment products. "GST" means any goods and services tax, including any tax of a similar nature that may replace it or be levied in addition to it, by whatever name called. The one-stop solution with comprehensive investment options including Bonds, CFDs, ETFs, Futures, FX, Global Equities, Robo-advisor and Equity Financing Services. 9. 3. 2.14 You shall follow every procedural, security and other requirement and notice of CIMB Bank and/or a Partner Bank regarding the use of the Card and PIN. Any waiver by CIMB Bank shall not operate as a waiver of any subsequent default by you. 6.4 All fees and charges including but not limited to telephone and telecommunication charges relating to your access and connection to CIMB Clicks and the internet and any fees and charges imposed by any Network Service Provider shall be borne solely by you and CIMB Bank shall neither be responsible nor liable in relation thereto. 10.2 If you continue to use CIMB Clicks after the effective date of any variation of this Agreement you shall be deemed to have accepted such variation of this Agreement and to have agreed to be bound by the same. 17. CIMB Bank shall not be liable for the consequences of your failure to comply with such requirements, laws and/or regulations. 24. 20.2 You may use your Card in the manner and for the purposes prescribed by CIMB Bank from time to time. "OTP-Token" means the device issued to you for the purpose of generating the One Time Password. 3.4 CIMB Bank shall not be obliged to act on any request to cancel, revoke, reverse or amend any instructions for Payment or Transfer or any other instructions after it has been transmitted to CIMB Bank. All rights reserved. By doing so, you will be bound by the terms and conditions of this Agreement. 4.2 CIMB Bank may request for any additional verification and/or information prior to the execution of any Transfer or Payment instructions. Have a secured and easy to manage bank account for your personal savings, investments, and loan applications in just 10 minutes. Be cautious of phishing websites targeting CIMB Singapore customers. 6.3 CIMB Bank may debit your Accounts for the payment of any fees and charges imposed pursuant to this Agreement including any government charges, stamp duties or taxes payable as a result of your access to and use of the Electronic Channels and the Banking Services. 10.3 CIMB Bank may without notice to you and with immediate effect vary this Agreement where changes or amendments are necessitated by an immediate need to restore or maintain the security of a transaction or any of the Electronic Channels, Banking Services and/or your Accounts. Have a secured and easy to manage bank account for your personal savings, investments, and loan applications in just 10 minutes. You shall notify CIMB Bank promptly of any change in your mobile phone number to which CIMB Bank has been instructed by you to send SMS-OTP. Earnings on foreign currency deposits are dependent on the exchange rates prevalent at the time of maturity or withdrawal, as the case may be; and that adverse exchange rate movements could erase interest earnings completely and reduce the principal amount. CIMB Bank may exercise this right even if your Account would be overdrawn as a consequence. However, the CIMB FastSaver account is still worth considering if you prefer a straightforward and hassle-free way of earning bonus interest rates — which is simply to grow the size of your account balance — instead of fulfilling other complicated and often expensive criteria such as meeting high credit card spend and committing to an investment or insurance product. Where applicable, CIMB Bank may set aside or hold such monies for up to 10 days after which CIMB Bank shall debit your Account for the full amount of the transaction. 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